Privacy Policy

Pro Elite Service (“we,” “us,” or “our”) is a Legal Document Assistant service that prepares legal documents at the direction of consumers representing themselves in uncontested matters across 40+ states. You can reach us at 3333 Concours Street, STE 4100, Ontario, CA 91764, by phone at (888) 595-8656, or by email at info@proeliteservice.com.

• Contact details you submit through our consultation form: name, phone number, and email address.
• SMS-consent records — when you opt in to text messages, we record the date and time, the IP address used to submit the form, and the exact consent language you agreed to.
• Matter information you choose to share with a preparer during a consultation, such as property addresses, parties involved, jurisdiction, and supporting facts.
• Technical data such as IP address, browser type, and pages visited, collected through standard web analytics.

• To respond to your consultation request and communicate with you about your matter.
• To send SMS messages you have opted in to receive (account notifications, appointment reminders, document requests, and filing updates from a preparer).
• To prepare your documents to the standards of the court or recorder in which they will be filed.
• To improve our website and services.
• To comply with applicable laws and regulations.

We do not sell, rent, or share your mobile phone number, SMS opt-in data, or the content of SMS messages with any third party for marketing or promotional purposes. Phone numbers collected for SMS purposes are used only to deliver the messages you have consented to receive and to maintain records required for compliance.

The only circumstances in which SMS-related information may be processed by a third party are:

• Our SMS delivery provider (a licensed messaging platform), strictly for the purpose of transmitting messages to you on our behalf.
• Where required by law, subpoena, or court order, or to protect the rights, safety, or property of Pro Elite Service, our clients, or the public.

For the rules that govern the SMS program itself — message frequency, opt-out instructions, and other operational terms — see the SMS Program Terms in our Terms of Service.

Outside the SMS context, we share the personal information you provide only with:

• Courts, county recorders, or notaries, with your authorization, to file or process the documents we prepare for you.
• Government and regulatory agencies where disclosure is required.
• Service providers who help us operate (e.g., secure hosting, email and SMS delivery, payment processing), bound by confidentiality obligations.

We do not sell your personal information.

We retain consultation and matter records for as long as needed to provide services and to comply with our legal and regulatory obligations. SMS opt-in records are retained for the period required by carrier and regulatory rules.

• You can opt out of SMS at any time by replying STOP to any message.
• You can request access to or deletion of your personal information by emailing us at info@proeliteservice.com.
• Residents of California, Colorado, Connecticut, Virginia, and other states with applicable privacy laws may have additional rights, including the right to know, the right to delete, and the right to opt out of certain processing. Contact us to exercise these rights.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work continuously to maintain the integrity of our systems.

Our services are not directed to individuals under 18, and we do not knowingly collect information from minors.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.

Questions about this policy or your data? Contact us at info@proeliteservice.com or (888) 595-8656. Hours: Mon–Fri 6:00 am – 7:00 pm · Sat 9:00 am – 4:00 pm.